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  • Frequently Asked Questions

  • How do I get help for technical issues?

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    If you are having problems with your device, hotspot, or District account, your first contact should be your home campus.  Each campus has personnel that can help you with minor issues and they can provide information to escalate the problem if needed.  You can also view our self-help resources found on this page: https://www.fwisd.org/Page/24263. Scroll down to the section title: Support for Learning Tools: Quick Reference Guides and Videos. Click on the topic to view the support materials.

     

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  • Where do I get the join code for my Google Classroom?

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    Google Classroom generates a unique code for each Google Classroom. Students and families receive the code through FWISD student email, Blackboard ParentLink, or their teacher. Inside of the Google Classroom app, click on the plus sign in the upper right corner, select join class, and insert the code.

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  • Where can the virtual learning platforms be accessed?

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    Google Classroom and Seesaw are accessible through a web browser or mobile app (iOS and Android). The learning platforms work on laptops, Chromebooks, tablets, and mobile devices.

    Students should go through ClassLink to access Google Classroom (K-12) and Seesaw (Prekindergarten). Please view the resources for accessing ClassLink: https://www.fwisd.org/Page/24265 or go to https://launchpad.classlink.com/fortworth and log in with your student username and password.

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  • Will my student receive a Chromebook and hotspot?

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    Fort Worth ISD has purchased additional Chromebooks and hotspots to support virtual learning throughout the school year. Priority for technology distribution will be given to any student who registers for virtual instruction.  If you need a Chromebook or hotpot, contact your home campus.  

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