Customer Service

  • How Are We Doing?

    Tell us about your Customer Service experience!

    Customer Service Standards

    Standard 1: We will apply our knowledge, experience, and skills to assure optimal outcomes.

    Standard 2:  We will welcome our diverse community of customers with a professional manner and positive atmosphere.

    Standard 3:  We will maintain facilities and equipment that are easily accessible, clean and safe.

    Standard 4:    We will listen to our customers to identify their individual and unique needs.

    Standard 5:   We will provide accurate and timely customer-specific responses and solicit feedback.

    Standard 6:   We will regularly assess our customer service performance and refine our practices to ensure continuous improvement.

    Quality Check Application (for FWISD employees).