Customer Service Standards
Standard 1: We will apply our knowledge, experience, and skills to assure optimal outcomes.
Standard 2: We will welcome our diverse community of customers with a professional manner and positive atmosphere.
Standard 3: We will maintain facilities and equipment that are easily accessible, clean and safe.
Standard 4: We will listen to our customers to identify their individual and unique needs.
Standard 5: We will provide accurate and timely customer-specific responses and solicit feedback.
Standard 6: We will regularly assess our customer service performance and refine our practices to ensure continuous improvement.
Quality Check Application (for FWISD employees).